Frequently Asked Questions
Helpfull is a real-time feedback service that lets you send out surveys to our thousands of testers and get their opinion all within a few minutes. We're used by a wide variety of organizations and people to help them make better more informed decisions. Think of Helpfull as the way to get real, honest and near-immediate feedback to ensure the decisions you're making are the right way to go.
Right now all of our testers are located in the US. They are all pre-screened and tested before they are allowed to participate in our surveys. You will even have the ability to flag feedback from testers, this way we can remove any poor-quality testers from the system immediately. We always want to ensure you're getting the highest quality feedback and comments possible.
For our most popular option (100 mixed-population testers) you'll get all your results back within around 20 minutes. This depends on the time of day you're running it, but on average that's how long it'll take. For customers looking for more detailed demographics the results can take up to a day depending on how specific you want to dial it down to.
One great feature of Helpfull is that our results are shown in real-time. So as soon as you submit your test to run, you can start watching comments and feedback coming in!
Our surveys start at $1 per recipient; so for example if you're looking to send a survey to 50 testers, the cost would be $50.
However take a look at our pricing page for monthly plans we offer that offer discounted credits. Generally the more credits you're looking to buy the lower price they will be. There are no contracts or hidden fees and our monthly plans can be canceled at any time. If you're looking for custom or enterprise level pricing please contact us.
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